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Denise Cox

Vice President, Americas CX Centers, Cisco

Headshot photo of Denise Cox

Denise Cox is vice president of Cisco Customer Experience Centers in the Americas. She leads an organization of 3,000+ people who deliver effortless support, architecture, and implementation services throughout the region. Prior to this, Denise was a vice president in Cisco Technical Services, where her team helped customers and partners consume technology, mitigate risk, and transform their operations. 

With more than twenty years as a services and support executive, Denise is passionate about customer success. She sees services as a differentiator that can drive product sales and customer loyalty. Denise specializes in a proactive and preemptive approach that helps customers avoid downtime. 

Before joining Cisco in 2016, Denise spent more than a decade at NetApp, where she led the team responsible for personalized, high-touch consulting, delivery, and management services. Under her leadership, NetApp redesigned its support model to improve efficiency and customer satisfaction, even as the install base grew more than twenty percent per year.