Jean Guan

Senior Vice President, Manager for Medical and SIU Claims Operations, Liberty Mutual

Headshot photo of Jean Guan

Jean Guan is the Senior Vice President, Manager for GRM US Claims Medical & SIU Field Operations with the responsibility of establishing, communicating and executing the vision and strategic priorities for NF and SIU operations.

Jean began her career with Liberty Mutual in Corporate Development Program in 2004 where she worked on cross-functional assignments in Commercial Professional Service Group, Workers Compensation Underwriting and Personal Market Pacific Region Management. In 2006, she joined Personal Market Product Management as the Manager of Special Projects and led the team to formulate and execute strategic projects for Personal Property Line. In 2008, she joined Personal Market Auto No Fault Claims as the Director of Special Projects where she was responsible for the strategic direction for two largest No Fault Operations in New York and New Jersey. In 2011, she assumed the Product Manager role responsible for the strategic direction of No Fault operations and Quality Assurance Program. In 2012, she assumed the Vice President, Manager for No Fault with responsibility for the No Fault product, analytics and field operations for Personal Line and Safeco. In 2014, she assumed the Vice President, Manager for PI Claims LMS, Customer Experience, Quality Assurance and Rewards/Recognition with responsibility of deploying and sustaining our Liberty Management System to drive continuous improvement, establishing and executing PI claims customer experience and re-designing QA program for coaching and talent development. In 2015, she assumed her current role to be part of GRM Claims Executive Leadership Team. Prior to joining Liberty, Jean worked in management consulting and investment evaluation for 5 years in Dalian, China.

Jean holds a BS in Economics and Law from Northwest University, China and an MBA from the Krannert School of Business at Purdue University. She obtained her CPCU designation in 2007 and Associate in Claims (AIC) in 2009.